Already at the first ringing, the TAPICall software uses the transmitted or dialed telephone number to provide all contact data, call notes, appointments and linked documents to the call partner on the screen. The TAPICall user is perfectly informed and can optimally respond to the needs of the other party. If the phone number does not exist in the Outlook Contacts, a complete contact (with address, e-mail, website, etc.) is automatically created within one second from the connected online directories. Your contact database is constantly growing, typos are excluded!
Even public contacts ( when using an Exchange server, any Exchange online service, Google contacts, iCloud or e.g. Office365 with shared contact folders ) open automatically with TAPICall based on the phone number. In this way, conversation notes entered by an employee can be viewed and supplemented by all authorized employees. The database with relevant customer information is thus always up to date. TAPICall notes all calls in the Outlook Journal. The call list informs the user about who has tried to call in his absence. He can view new notes and call back if necessary with a mouse click.
IMPROVED COMMUNICATION PROCESSES
Your employees' phone calls become more efficient and you avoid unnecessary callbacks. Queries to colleagues interrupt them in their work. If the relevant contact person is not in-house, the response times are often considerably longer. A call for which your employees are not optimally prepared can quickly waste 10 minutes of valuable working time. Your investment in TAPICall has paid off after just a few days.