Use TAPICall with a FRITZ! Box

If you want to use TAPICall together with the FRITZ! Box, here you will find information on how the FRITZ! Box and TAPICall are configured. If you have any questions, please do not hesitate to contact us by phone

Please note:

If your cable FRITZ! Box offers only limited user administration, this is usually due to your provider such as UnityMedia. In this case, you can simply use an original FRITZ! Box from the free trade and are thus again compatible with TAPICall 4.3.x.

Incoming calls on IP phones are from the FRITZ! Box not signaled. If you would like to use an IP telephone, we recommend the use of devices the company Snom in conjunction with the Third-party TAPI driver.
If you have any questions, please contact us by phone at +49 (6422) 898000.

Configuration of the FRITZ! Box

Open the configuration menu of your FRITZ! Box by pressing fritz.box (or the IP address) in the address bar of your browser.
Switch to the menu & #8220; System & #8221; and there in the submenu & #8220; FRITZ! Box users & #8221 ;.

Create new user

There on the button & #8220; Add user & #8221; click. Assign a name and password for the new user, making sure that all permissions are set.

Enable login with users

Registration in the home network

After the user has been added, switch to tab & #8220; Logon to Home Network & #8221; and tick the box next to & #8220; log in with FRITZ! Box username and password & #8221; and remove the check mark at & #8220; Execution of certain settings and functions additionally confirm & #8221 ;.

A confirmation dialogue appears, follow the instructions there.

Disable additional confirmation at the Fritz box

Activate dialer

Then please activate the dialing help of the FRITZ! Box. Navigate to tab & #8220; Telephony-> Calls-> Phone Dialing & #8221; and tick the box & #8220; Enable dialer & #8221 ;.

Web interface FRITZ

Turn on the Call Monitor

Make sure that the call monitor of the FRITZ! Box is turned on. To do this, select the key combination on a telephone connected to the FRITZ! Box #96*5*.

Configure TAPICall for the FRITZ! Box

FritzBox TAPI alternative

Start TAPICall. Right-click on the handset icon in the system tray and click & #8220; Settings & #8221 ;. There in the menu on & #8220; Telefonie & #8221 ;. Select here & #8220; Use TAPICall as a client on a FRITZ! Box (without TAPI) & #8221; and then click the & #8220; Plus & #8221; button.

Now a setup dialog will open:

Enter the IP address of the FRITZ! Box here, if you did not change it, the entry & #8220; fritz.box & #8221; stay standing. Then click & #8220; Next & #8221 ;.

FritzBox in the network

Enter the user and password previously created in the FRITZ! Box and click on & #8220; Next & #8221;

Sign in to the Fritz Box in TAPICall

In this dialog the model and the firmware version of the FRITZ! Box are read out. If everything is correct, click & #8220; Next & #8221;

Model determination of the box

The dialing help of the FRITZ! Box should already be activated if the status & #8220; Inaktiv & #8221; is reported, click & #8220; enable & #8221; and then & #8220; & #8221;

Wählihilfe in the FritzBox activate

Select the extension that TAPICall should monitor. If the extension does not appear in the drop-down menu, it can also be entered manually. Simply enter the extension (without any starlets) in the field. Then click & #8220; Next & #8221;

Select extension for TAPI at the FRITZ! Box

At this point outgoing dialing is tested by entering any external phone number (eg your mobile phone number) in the field and clicking Call. Then pick up the handset within 2 seconds & #8211; accordingly press on handsets long on the green handset & #8211; to initiate the conversation. When the call is successfully initiated, click & #8220; Next & #8221;

At this point the incoming calls are tested. To do this, call the extension of the FRITZ! Box externally (eg from your mobile phone). When TAPICall detects the call, click & #8220; Next & #8221;

Test upcoming calls

Here you can specify whether the call list of the FRITZ! Box should be read out and transferred to the call list of TAPICall. So TAPICall can also keep a call log when the PC is off.

Activate call list download

Click & #8220; Finish & #8221; and close the settings menu of TAPICall, so that the configuration of TAPICall is finished and you can choose with F8.

The configuration is complete

If you need help at one point during the setup, just call: +49 (6422) 89800-50, we will help you.